China Tourist Attraction Complaint Hotlines128

China boasts a plethora of captivating tourist attractions, from the Great Wall to the Terracotta Army. However, even in this land of wonders, things can go wrong. Whether you encounter rude staff, excessive crowds, or inadequate facilities, voicing your complaints is crucial to ensuring better experiences for future visitors.

To facilitate this, China has established a comprehensive system of tourist attraction complaint hotlines. These hotlines are operated by the National Tourism Administration (NTA) and provincial tourism bureaus. They provide a direct channel for tourists to report concerns and seek assistance.

Here are the key complaint hotlines for major tourist attractions in China:
Great Wall of China: 010-64156686
Forbidden City, Beijing: 010-65132204
Terracotta Army, Xi'an: 029-81883592
Yellow Mountain, Anhui: 0551-62877018
Potala Palace, Lhasa: 0891-6328640
Jade Dragon Snow Mountain, Lijiang: 0888-5135088
Li River, Guilin: 0773-2121151
Victoria Harbour, Hong Kong: 00852-28078288

When calling a complaint hotline, be prepared to provide the following information:
Name and contact information
Specific details of the complaint, including time, location, and individuals involved
Evidence to support the complaint, such as photos or receipts

The complaint hotline operators will gather the necessary information and forward it to the relevant authorities for investigation. Depending on the nature of the complaint, the authorities may take actions such as:
Issuing warnings or fines to the responsible parties
Suspending or revoking licenses
Shutting down attractions for renovations

In addition to the complaint hotlines, tourists can also submit complaints online through the NTA's website: /lysq/. Alternatively, they can visit the NTA's office at 112 Fuchengmenwai Street, Xicheng District, Beijing. Visitors experiencing severe or life-threatening emergencies should dial 110 for police assistance.

By reporting complaints to the appropriate authorities, tourists can contribute to the improvement of China's tourism industry. It is important to note that malicious or false complaints may result in legal consequences. Therefore, please only report genuine concerns and provide accurate information to support your complaints.

2024-10-18

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